Frequently Asked Questions
Everything you need to know about shopping with Ally Fashion
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer returns within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund or store credit.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timeframes vary depending on the destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options like Afterpay and Klarna.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend comparing your measurements against our chart to ensure the perfect fit.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. Please contact our customer support team within 1 hour of placement to request any changes or cancellations.